Refunds & Transfers
Kids, Children & Offspring
Dogs & Strollers
Answers to other questions that do not fall into neatly divided categories but which are still important and frequently asked
Q: Can I pick up my packet on the day of the race?
A: Yes. While we prefer that you pick up your packet prior to race day, packet pickup is available on race day for all Mustache Dache events. Check out the city specific page for details on where/when.
Q: Can I pick up somebody else’s packet?
A: To pick up someone else’s packet, you will need a written statement from the packet owner, with their signature, stating that you can pick up their packet for them. You will also need you photo ID to prove that you are indeed who you say you are. Parents don’t need a form for kids under 18. An e-mail is not sufficient–it needs to have their signature.
Q: I can’t race! What are my options? Do you offer refunds?
A: Check out our refund/transfer policy here.
Q: I registered for the wrong city. Can I have my entry transferred to a different city?
A: Yes! We can refund your entry and then you can re-register for the correct city. There is a $5 fee for doing so, deducted from your refund. Please note that transfers cannot be done 5 days or less prior to the event.
Q: Can little kids do the race? Is there a minimum age for participation?
A: Yes, they can! Within reason. Use good judgement. Kids should be able to complete the race under their own power and in the allotted time (60 minutes) without too much trouble. We also require that they run or walk with their parent/guardian. A parent or guardian will need to sign up the little guy or gal to sign the waiver, of course. AWESOME!
Q: Is there an age limit for the Mustache Dache?
A: No age limit. Participants of any age are welcome.
Q: What happened to the team discount from 2013?
A: Don’t worry, you can still get a super easy $5 off your registration, it’s just easier this year. Instead of the $5 per person discount via a team, we are offering $5 off your entry to everyone via a simple one-click Facebook share, which can be done during registration.
Q: When registering for a team, do I have to register everybody all at once, or can team members register one at a time?
A: You can register one at a time. The registration process for a team is as follows: The first person to register (let’s call him/her the ‘team captain’) picks the ‘team registration’ option and selects to register just 1 person–themselves. On the registration form, the team captain will click “create a new team” and then select a team name. They then proceed with registration as normal.
Afterwards, the team captain should communicate with the other soon-to-be team members and indicate what the team name is. Then, when the rest of the team members go to register, they also select the ‘team registration’ option, and then just pick the team name from the drop down menu on the registration form.
Q: Teams! How do they work? Can I see who is registered for my team? Can I switch from a team to individual or vice versa?
A. Whoa there big fella, one question at a time. Teams are a fun way for groups to save some money, come up with a fun team name, and make the experience all the better by doing it with friends. Once registered for a team entry, if you want to switch to an individual registration, you can do so for a $5 transfer fee (contact us to do so). Unfortunately, there is no way to see who is registered for a team, so you’ll just need to communicate with your team members to see who is registered.
Q: I couldn’t come to the race. Can you mail me my shirt? Is there some way that I can pick up my shirt?
A: Sorry to hear that you could not join us! After a Mustache Dache event, we do not mail out shirts, and due to the travelling nature of event production, shirts cannot be picked up after a Mustache Dache event.
Q: Are walkers allowed?
A: Yes! We welcome mustache aficionados of all speeds. Just be sure that you can complete the 5k in 60 minutes or less.
Q: Are strollers or dogs allowed?
A: For strollers, lease consult the city-specific page for your Mustache Dache location. We do not allow dogs at any Mustache Dache events.
Q: Do I have to have a mustache to do the race?
A: The Mustache Police will be out in full force on Mustache Dache Day and you’ll be thrown into jail if you’re spotted sans ‘stache…yeah right! While we encourage all men, women, and children to sport one, it’s not a requirement.
Q: What should kids and women do? Should we wear a fake mustache?
A: As a proud supporter of Movember, we are all about real men growing real mustaches. So, if you’re capable of growing a mustache (even if it’s scraggly/spotty/sketchy/underwhelming), you should. If you’re not, then fake mustaches are definitely welcome in the interest of mustache solidarity.
Q: Can I register for someone else?
A: You can sign up your kids, if they are 18 or less. Otherwise, you cannot, whether it’s online or in person.
Q: Can I sign up the day of the race?
A: If the race is not sold out at that time, we will offer day of race registration.
Q: Are women welcome to participate?
A: Are they ever?! To every yin, there is a yang; to every Rebel Alliance, an Empire; and to every man, there is a woman. Read more about how woman can rock a ‘stache.
Q: What should I wear?
A: A costume, of course! We’ll be having a high-powered costume contest administered by strict former East German Olympic judges, so be sure to show up in a very fine get-up. If a costume is not your slice of pie, we recommend warm clothing that you can comfortably run in and hang out at the post-race party in. Layers are advised!
Q: Are there prizes?
A: Yes. Copious ones. Remember the Cornucopia from Hunger Games? There you go.
Q: Will the Mustache Dache be timed?
A. Yes, all instances of the Mustache Dache are timed. Results will be posted online and emailed as soon as possible after each race.
Q: Can I run with my grandma?
A: Can your grandma run? If so, most impressive. Yeah, go run with Granny.
Q: Can I run with Tom Selleck?
A: Do you know Tom Selleck?
Q: What should I expect after the race?
A: Get your photo taken with friends at our photo booth, grab something to eat from, check out our awesome sponsors, vote on your favorite mustache, your favorite costume, get a beer or other similar tasty beverage, and relish the experience.
Q: What if I have a super super critical question and it’s not answered here?!
A: Tug on our mustache and contact us.